Looking for Support? We’ve Got You!
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Quality Development
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Need Support During Quality Development?
Need Support During Quality Development? (Expand)
QD Course Instructors and Talent Engagement Team
Technical In-Proceeding Support
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Can’t Get Setup? DRC Gone Down? Trouble Starting Zoom?
Need Technical In-Proceeding Support? (Expand)
- Send us an email!
- Be sure to include “URGENT” in the subject line, state that you’re a DR and include the job number
- Phone: 855.440.4861
- Email: support@veritext.com
- Zoom Support Email: Remote@veritext.com
Other Technical Support
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DRC, Equipment, Audio Recording, Zoom
Need Other Technical Support? (Expand)
- Email: support@veritext.com
- Check the DR Guide and Resource Library
- Search and post on the Partner Community Discussion Board
- Join Tech Open Office anytime
- Review Veritext Quality Development Coursework
Assignment, Availability & Scheduling
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From Being Late, Unsure, or Emergency Cancellation Coverage, to Managing Your Availability
Need Assignment, Availability or Scheduling Support? (Expand)
- Contact your Local Scheduling Team
- All other: Your DR Champion
Portal & Job Processing
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Job Prep/Clean-Up, Orders, Witness Information, Submitting, Billing/Invoicing, Expedites/Roughs
Need Portal or Job Processing Support?
- Email Support@veritext.com
- View the Portal Learning Center
- Check the DR Guide and Resource Library
- Search and post on the Partner Community Discussion Board
- Ask your Champion for answers or connect with a local Captain
- Review Veritext Quality Development
On the Job Protocols
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Managing the Proceeding, Other Participants, Professional Protocol, Requirements (Read-on, Exhibits, Verified Sellings, Play-Backs, Orders)
Need Support With On The Job Protocols? (Expand)
- Check the DR Guide and DR Resource Library
- Search and Post on the Partner Community Discussion Board
- View the Portal Learning Center
- For Local Nuances Ask Your Champion
- Review Veritext Quality Development
Quality Feedback Engagement
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Explanation and Coaching On Making Improvements
Need Quality Feedback Engagement Support? (Expand)
- Email DRTechSupport@veritext.com | Include “QA” in the Subject Line
- Join Tech Open Office Anytime
- Schedule a one-on-one with DR QA
Local Specifics & Pay
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Invoice Payments, Reimbursements, Pay Rates, Local Notary Laws/Read-On Requirements and Other Local Nuances
Need Local Specifics or Pay Support? (Expand)
- Ask Your Champion
- Post local non-pay-related questions to your Local Community, if one is active.
Other or Unsure
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Kit Upgrade, System Access, Continued Education, Incentive Payments, Change of Address, Issue Escalation
Not Sure What You’re Looking For? (Expand)